Job Description

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information

• High school graduate, GED recipient, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

Work, rest, and connect at Holiday Inn Milwaukee Riverfront, just minutes from Downtown Milwaukee and situated along the scenic banks of the Milwaukee River. Located in the heart of Milwaukee's North Shore communities—Whitefish Bay, Glendale, and Shorewood—the hotel is conveniently near Marquette University and the University of Wisconsin–Milwaukee (UWM). Explore top attractions, including Sprecher Brewery, Bavarian Bierhaus, American Family Field, and Fiserv Forum, home to the Milwaukee Bucks in the Deer District.

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