Benefits:
Simple IRA matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Donation matching
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Customer Service Representative – $23–$32/hr | North Oxford, MA | Office-Based Role with Full Benefits
Stop looking for a job and find your career. Join Lavallee Systems, a trusted plumbing, heating, and air conditioning company serving Central and Eastern Massachusetts. Our Customer Service Representatives earn $23–$32/hour with competitive benefits, paid training, and long-term career growth.
We’re looking for a detail-oriented, organized, and personable Customer Service Representative who thrives in a fast-paced environment. You’ll play a key role supporting the daily operations of our residential service, construction, and installation teams — ensuring every customer receives exceptional service from start to finish.
We offer more than a paycheck — we offer a workplace where you can grow, learn, and build a lasting career. At Lavallee Systems, our core focus is to be exceptional — as a company and as individuals.
Wage and Benefits Package
Hourly Rate: $23–$32 (based on experience)
Paid Sick and Vacation Time: Up to 4 weeks based on length of service
Paid Holidays: 7 annually
Yearly Bonus Program
Health and Dental Insurance: 50% company-paid
Term Life Insurance: 100% company-paid
Company-Matched Retirement Plan: 3% of earnings
Short-Term Disability, Long-Term Disability, Accident, and Vision Insurance Available
Paid Training and Professional Development
Responsibilities
Answer incoming calls promptly and professionally, following scripts to deliver a consistent, high-quality customer experience
Communicate clearly with dispatch and management to support smooth scheduling and job flow
Accurately enter and update customer information in ServiceTitan and internal systems
Schedule service, maintenance, and estimate appointments in coordination with technicians and customers
Conduct post-service follow-up calls to ensure satisfaction and resolve issues
Make outbound calls for reminders, follow-ups, and unscheduled estimates
Support the Dispatch Service Representative (DSR) as needed with booking remodeling and install appointments
Participate in ongoing training to strengthen your knowledge of HVAC and plumbing services
Handle customer complaints professionally and escalate when necessary
Collaborate across departments to ensure a positive, solutions-oriented work environment
Knowledge & Abilities
Ability to work under pressure and make timely, independent decisions
Understanding of HVAC/plumbing systems, residential remodeling, or construction processes
Familiarity with construction terminology and workflow
Proficiency in Microsoft Office Suite, Google Workspace, and Dropbox
Ability to focus on computer-based tasks for extended periods
Skills & Qualifications
High school diploma required; college degree preferred
Experience using ServiceTitan (strongly preferred) or similar dispatching software
Prior experience in HVAC, plumbing, or mechanical service environment a plus
Excellent written and verbal communication skills
Strong customer service mindset and professional phone etiquette
Dependable, punctual, and organized with a solid work ethic
About Lavallee Systems
Lavallee Systems is a family-owned and operated plumbing, heating, air conditioning, and water filtration company with over 30 years of trusted service. We’ve built our reputation on craftsmanship, professionalism, and helping clients make informed decisions about their systems.
If you’re ready to build a lasting plumbing career with a respected company that invests in its people — we want you on our team.
Apply now through Indeed.
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